Ducker Worldwide in the News: Stakes High for Hospital Service
Mar 19, 2012
Patient satisfaction to count when Medicare reimburses care center
By Melissa Burden
The picky patient who complains about hospital food or a wait in the emergency room could mean the difference between a hospital getting a full Medicare reimbursement and a reduced payment beginning this fall.
The stakes are higher than ever for hospitals to improve the patient experience. Starting in October, it could mean millions of dollars for hospitals as patient satisfaction for the first time is factored into how much Medicare reimburses for the care of senior citizens.
"One bad meal can mean a bad patient satisfaction score," said Fred Brown, managing director for consulting firm Ducker Worldwide in Troy.